Coming Summer 2021

Frequently Asked Questions

You will need at least 1 Hex Command and 1 Hex Sense, an Android/IOS device, and home WiFi.

Hex Sense is 2 inches in diameter and 1.7 inches depth.

Hex Command is 4 inches in diameter and 1.4 inches depth.

For self monitoring, there are no monthly fees! The app is freely yours, and you can use this to monitor your home.

24/7 professional monitoring will have an additional monthly fee, without any contracts or hidden fees.

The standard Hex kit (1 Command + 2 Senses) covers up to 1500 sq. ft. This should cover the first floor of your home. If you prefer more coverage, simply add a Hex Sense to your system.

Hex has a built-in siren. It will trigger fast high-pitched beeps if motion is detected in Away mode. The siren is 73 decibels, about as loud as a classic analog alarm clock (or vacuum cleaner, or blender).

Yes. Multiple people can download the Hex app and share account credentials. Soon, we will support multiple accounts.

Place your devices in open, central areas of your home, away from large appliances and TV’s, and 2-4 feet off the ground. Leave 15-30 feet, or 1-2 rooms between a Hex Command and Hex Sense, while keeping them on the same floor.

Use Home mode when you and your family are home. Activity will be monitored, but the siren and notifications will not be triggered.

Use Away mode when you and your family are not home. When activity is detected, Hex will trigger the siren and notifications.

Use Vigilant mode when you want to monitor activity in the home and receive notifications, but do not want to trigger the siren. This is helpful when you want to keep an eye on daily activities in your home (e.g. kids, dog walker). Vigilant mode is also a great tool for caregivers to monitor their loved ones.

Entry delay is a countdown timer that starts if motion is detected in Away mode. The purpose is to give you some time to switch modes when you arrive home. It gives you time to disarm the system. 

Exit delay is also a countdown timer. It starts when you switch to Away mode. The purpose is to give you some time to leave your home, so you don’t immediately trigger the siren.

If motion is detected in Away mode, the siren will go off, and you will receive a notification of the activity.

Need help with setup?

You can create an account on our mobile app. Go to either the Google Play or Apple Store, search for “Hex Home”, then download the app. Once it’s downloaded, just enter an email and password, and then confirm your email address.

It’s super easy! We’ll walk you through it in the app. All you have to do is select your home WiFi and enter the password.

Off = everything is good

Stable orange = lost connection to Home WiFi

Blinking orange = lost connection with a Sense

Blinking white = Firmware updating

Blue = factory resetting via button press

Off = everything is good

Warm yellow= Pathway light activated by motion location

Blinking red = Motion detected in away mode

Blinking red = panic button activated

Breathing red = Away mode - exit delay and exit fail tolerance

Blinking orange = Sense is paired with a Command but can’t find it

Breathing white = firmware updating

Blue = factory reset through pinhole

If you are removing a device from your system, it is necessary to factory reset the device before repairing.

On the Hex Command, there is a small gray button on the bottom. Use a pen to hold this button down for 10 seconds and release. The light on your Command will turn green.

On the Hex Senses, there is a small pinhole on the side of the device. Use a pin to hold the button down for 10 seconds and release. The light on your Sense will turn green.

Follow these steps to trouble shoot your Hex Command:

1. Check that your electrical outlet is working.

 2. Make sure the adaptor is fully inserted into the Hex Command.

3. Power on again.

If still no white light, contact customer service at hello@myhexhome.com.